We understand that sometimes you might change your mind. At STAVIA, we offer a straightforward cancellation process to make things easy for you.
You can cancel your order within 2 hours of placing it.
How to Cancel:
- Through Your Account: If you have an account with us, you can log in, go to your “Order History,” and cancel the order directly from the dashboard (if the option is available).
- Contact Us: If you are unable to cancel from your account or are a guest user, please contact our support team immediately at [Insert Email] .
- Please include your Order Number in the email subject line.
Important Notes on Cancellations:
- Processing Period: Cancellation requests are only accepted within 2 hours of placing your order. After this period, your order may have already been processed for shipping and we will not be able to cancel it.
- Confirmed Orders: Once your order is confirmed and moved to the “Processing” or “Shipped” status, we cannot cancel it. You will need to follow our Returns & Refunds process to return the item after delivery.
- Refund for Cancelled Orders: If your cancellation is successful, we will initiate a refund for the full order amount. The refund will be processed to your original payment method and will reflect in your bank account or statement within 5-7 business days (depending on your bank’s processing time).
Cancellations Due to Payment Issues:
If there is an issue with your payment authorization, we reserve the right to cancel your order. You will be notified via email to update your payment method or place a new order.