Shipping & Delivery
At STAVIA, we take care to ensure that your order is processed, packed and delivered safely.
Orders are generally processed after successful confirmation of payment and are normally dispatched within 2–5 business days, unless otherwise stated on the product page or at checkout. Orders placed on weekends or public holidays may be processed on the next business day. During festivals, promotional campaigns or periods of high order volume, processing may take additional time.
After dispatch, delivery generally takes approximately 3–10 business days, depending on the destination, courier availability and local delivery conditions. Delivery timelines are estimates and may vary because of weather conditions, public holidays, transportation disruptions, courier delays, remote delivery locations, incorrect or incomplete address information, or circumstances beyond our reasonable control.
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase. STAVIA may offer free shipping or promotional shipping offers from time to time, subject to the applicable offer terms.
Where tracking is available, tracking information may be shared through the email address or mobile number provided with the order.
Customers are responsible for providing an accurate and complete delivery address and contact information. If an order cannot be delivered because of an incorrect or incomplete address, repeated delivery failure, refusal to accept the shipment or other circumstances attributable to the customer, additional delivery charges may apply for re-delivery.
Please inspect the package when it is delivered. If the outer package appears significantly damaged, opened or tampered with, please contact STAVIA Customer Care as soon as possible and provide photographs of the package and product.
If your order has not arrived within the expected delivery period, please contact us with your order number. We will coordinate with the relevant delivery partner and assist you in resolving the issue.
Delivery availability and timelines may vary for remote or difficult-to-service locations depending on courier coverage.
STAVIA shall not be responsible for delays caused by circumstances beyond our reasonable control, including natural disasters, severe weather, transportation disruptions, strikes, government restrictions, public emergencies or other unforeseen events.