Privacy Policy

Depending on how you interact with our website, we may collect your name, email address, mobile/telephone number, billing and delivery address, order and transaction information, product and purchase information, customer support communications, information submitted through website forms, technical information such as browser and device information, and website usage information collected through cookies or similar technologies.

We may use your information to process and deliver orders, provide customer support, communicate about orders, process payments through authorised providers, manage returns and refunds, improve products and services, improve website functionality and user experience, prevent fraud and misuse, maintain appropriate business records, send promotional communications where permitted, and comply with applicable legal and regulatory requirements.

Payments may be processed through third-party payment providers. Where a third-party payment provider is used, payment information is processed according to its applicable terms and privacy practices. STAVIA does not intentionally retain complete payment-card information where such information is handled directly by an authorised payment provider.

Our website may use cookies and similar technologies to maintain website functionality, remember preferences, understand website usage, improve user experience, and support analytics and marketing activities where applicable. You may manage cookies through your browser settings, though disabling certain cookies may affect website functionality.

We may share necessary information with service providers that assist us in operating the business, including payment processors, delivery and logistics partners, website and hosting providers, technology and analytics providers, customer-support providers, and professional advisers or authorities where required by law. We do not intend to sell personal information to third parties.

Where permitted, STAVIA may send information about products, offers, promotions or updates. You may opt out of promotional communications using the unsubscribe option provided or by contacting us. Transactional and service-related communications may continue where necessary.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration or disclosure. However, no electronic transmission or storage system can be guaranteed to be completely secure.

Our website may contain links to third-party websites or services. STAVIA is not responsible for the privacy practices of third-party websites, and users should review the relevant privacy policies of such websites.

Our website is not intended to knowingly collect personal information from children except where permitted by applicable law and with appropriate consent where required.

We may retain information for as long as reasonably necessary for legitimate business purposes, including processing transactions, maintaining records, resolving disputes, preventing fraud and complying with legal obligations.

Subject to applicable law, you may contact us with questions or requests relating to your personal information through our designated contact channels.

We may update this Privacy Policy from time to time. Any revised version will be published on this page with an updated date.