Frequently Asked Questions
1. What is STAVIA?
STAVIA is a food and beverage brand offering thoughtfully crafted herbal infusions and other food products.
2. What are STAVIA herbal infusions?
STAVIA herbal infusions are blends made from selected herbs, spices, flowers and other botanical ingredients, designed to be prepared and enjoyed as beverages.
3. How do I prepare a STAVIA herbal infusion?
Preparation instructions may vary by product. Please follow the preparation instructions provided on the individual product packaging.
4. What ingredients are used in STAVIA products?
The ingredients vary from one blend to another. Please refer to the individual product page and product packaging for the complete ingredient information.
5. How should I store STAVIA products?
Follow the storage instructions provided on the product packaging. Generally, products should be kept sealed and stored in a clean, dry place away from excessive heat, moisture and direct sunlight.
6. Do STAVIA products contain allergens?
Ingredients vary between products. Please carefully review the ingredient and allergen information provided on the individual product packaging before consumption. If you have a known allergy or food intolerance, please check the ingredients carefully.
7. Are STAVIA products medicines?
No. STAVIA herbal infusions are food and beverage products. They are not medicines or pharmaceutical products and are not intended to diagnose, treat, cure or prevent any disease or medical condition.
8. Can I consume STAVIA herbal infusions every day?
STAVIA products are food and beverage products intended for normal consumption according to the product instructions. Individual dietary needs and tolerances may vary. If you have any concern about a particular ingredient, consult an appropriately qualified healthcare professional.
9. How can I place an order?
You can browse the available products on www.staviafoods.com, select the products you wish to purchase and complete the checkout process.
10. What payment methods are available?
Available payment methods will be displayed during checkout.
11. Can I cancel my order?
Cancellation may be possible if your order has not yet been dispatched. Please contact Customer Care as soon as possible after placing the order.
12. How long does delivery take?
Orders are generally processed within 2–5 business days and delivery generally takes approximately 3–10 business days after dispatch, depending on your location and courier service.
13. Can I track my order?
Where tracking is available, tracking information will be shared through the contact details provided with your order.
14. What should I do if my package arrives damaged?
Please contact STAVIA Customer Care as soon as possible, preferably within 48 hours of delivery, and provide your order number and photographs of the package and product.
15. Can I return an opened product?
Because STAVIA products are food and beverage products, opened or consumed products generally cannot be returned.
16. What happens if I receive the wrong product?
Please contact us within 48 hours of delivery with your order number and relevant photographs. We will review the issue and provide an appropriate resolution.
17. How can I request a refund?
Contact us at info@staviafoods.com with your order details and the reason for the refund request. Approved refunds are generally processed through the original payment method.
18. How can I contact STAVIA?
We will be happy to assist you through any of our support channels: